About the store
These terms refer to Elora Ethnic, the store name used on this website, based in Al Ain, United Arab Emirates. Contact eloraethnic@gmail.com or use our contact page with questions about an order.
The registered legal operator, trade-licence number, licensing authority, business address and applicable VAT details must be confirmed before this draft is finalised. These terms do not limit rights you have under mandatory consumer-protection law.
Placing and confirming orders
Please provide accurate contact and delivery details and review the product, size, colour, quantity and total before submitting. You must be legally able to enter into the purchase, or have an authorised adult place it for you.
An on-screen order reference acknowledges receipt of your request; it is not final acceptance. Elora confirms availability and delivery arrangements by email or WhatsApp. Bank-transfer orders require confirmation of payment; cash-on-delivery orders require confirmation that the service is available for your address.
If a product is unavailable or a price or description contains a material error, we will contact you before proceeding. We will not substitute an item or increase an agreed price without your agreement. If we cannot fulfil the order, any payment taken for the unfulfilled purchase will be refunded.
Prices and payment
Website prices and checkout totals are in UAE dirhams (AED). Delivery is shown separately before submission. Please ask for a quote for items marked “Price on request”. Any applicable tax treatment must be made clear before an order is accepted; these terms do not assert that Elora is VAT registered.
Only payment methods offered at checkout are available. Cash on delivery is subject to availability. For bank transfers, use only details confirmed directly by Elora and include your order reference. Card payments are currently disabled. Never send card security codes, passwords or one-time passcodes to the store.
Products and sizing
Check the item description, included pieces and size guide before ordering. Screen settings and photography can affect how colours appear, and handmade detailing may vary slightly. These differences do not remove your rights if an item is defective, incorrect or materially different from its description.
Delivery and cancellations
See our shipping and returns policy for delivery charges and estimates. Delivery times are estimates, not guarantees. Contact us if an order is delayed, missing or delivered incorrectly so we can investigate and arrange an appropriate resolution.
You may request cancellation before dispatch. Contact us as soon as possible with your order reference; we will confirm the status and any refund due. After dispatch, a change-of-mind cancellation is not normally available, but this does not affect your rights concerning non-delivery, defects or other remedies required by law.
Returns and problems with an order
We do not normally offer change-of-mind returns for size or colour preference. This is separate from your statutory rights for damaged, defective, incorrect or misdescribed goods, including discounted items. The shipping and returns policy explains how to contact us and arrange a return.
Photos or an unboxing video can help us understand a problem, but a video is not a mandatory condition for a claim. An appropriate remedy may include repair, replacement or refund, as required by applicable law. No statement on this website excludes a mandatory consumer remedy.
Using the website
Do not misuse the website, attempt unauthorised access or submit fraudulent orders. Website material may belong to Elora or its respective rights holders; browsing does not give permission to commercially reuse protected images, branding or content. External services have their own terms.
How we handle personal information is explained in our privacy policy. Agreeing to purchase does not automatically opt you into marketing.
Questions, disputes and updates
Please contact us first with your order reference and the resolution you are seeking. You may also contact the relevant UAE consumer-protection authority. UAE law applies, subject to any mandatory rights and jurisdiction rules that apply to your purchase. Nothing here excludes liability that cannot lawfully be excluded.
Changes will be dated on this page. Updated terms apply to future orders and do not retrospectively reduce rights relating to an already accepted order.